At MVMC our Mission is to: Improve the Health of our Community One Patient at a Time
As a Mountain View Medical Center Patient, you have the Right To:
- Be treated with dignity and respect
- Receive care free from discrimination based on race, ethnicity, gender, religion, national origin, sexual orientation, disability, or age
- Be fully informed about your treatment, with up-to-date information
- Expect your medical and personal information to remain private
- Participate actively in creating your care plan
- Timely access to care
- Have treatment risks, options, and procedures clearly explained in terms you can understand
- Decline treatment if you choose and be informed of the potential consequences of that decision
- Request and use an interpreter during appointments when needed
- File a complaint without fear of discrimination and have it taken seriously and addressed
As a Mountain View Medical Center Patient, you also have the Responsibility to:
- Be respectful to your health care provider and staff
- Keep your appointments or cancel at least 24 hours ahead of time if you can’t make it
- Share honest and complete information about your health so you can get the best care
- Let your clinic provider know if you are seeing other health care providers. (e.g.: specialists, behaviorists etc.)
- Tell your provider about any changes to your medications, including those given by other providers
- Tell the office staff if your insurance changes
- Let the clinic know if your phone number or address changes